FAQs
I'm between sizes. Which one should I choose?
If you're unsure, send us your height and your bust circumference (or bra size) by replying to this email or on WhatsApp and we'll recommend the best fit.
And, if it's not available as a ready-made piece, we'll suggest the best Made to Measure option for you.
Will the abaya shrink?
We pre-shrink our fabrics before they're cut and sewn to minimise shrinkage. With the right care (cool wash and air drying), your garment should keep its shape beautifully.
Cotton or linen—which should I choose?
Both are 100% natural fibres. Here' how you can choose what suits your life best.
COTTON
- Luxury feel and look
- Great all year round
- Easy to care for and iron
Looking for soft cotton? → Choose our Signature or Printed Cotton
Looking for a more structured texture that keeps you cool in summer? → Hajj&Umrah Cotton is for you
Looking for winter cotton? → Explore our Heritage Cotton.
LINEN
- Soft and flowy
- Great all year round
- Gets better over time
Looking for everyday wear? → Explore Linen Essentials
Are your abayas breastfeeding friendly?
You can find our breastfeeding pieces in our Maternity collection – designed for ease during pregnancy and beyond, perfect for every stage of motherhood.
How does Made to Measure work?
We create Made to Measure pieces so that they fit you perfectly.
This doesn’t mean that they’re going to be tight or fitted, but that they’re made according to your body measurements – your height, your sleeve length, your preferred fit – so that you don’t have to choose between two imperfect sizes, but actually wear something made for you.
- Choose from our Made to Measure designs and place your order.
- You’ll then receive a measurements form. Fill it and let us get on with work.
- You’ll receive updates on the making and shipping of your abayas.
- Your abaya is delivered to you.
As these pieces are made specifically for you, it usually takes 4-5 weeks to receive your order.
Do you offer alterations on ready-made pieces?
Yes. We offer simple alterations — hemming (reducing the length of the abaya) and reducing sleeve length — for a flat fee of £5, added at checkout as an "Alteration" product.
For more complex changes, please contact us on WhatsApp before ordering so we can advise on what's possible.
What’s your return policy?
- Standard items: Returns accepted within 14 days. Return shipping costs are deducted from the refund.
- Made-to-measure: Because made-to-measure pieces are created specifically for your measurements and preferences, we do not accept returns on made-to-measure items, unless defective.
If you’re unsure which category your item falls under, message us before ordering and we’ll confirm it for you.
If you have any other questions, feel free to contact us via email at care@fasilah.co.uk or via WhatsApp.